FAQ's

 

What is the new email system called?

Sometimes people refer to this as Microsoft (MS) Outlook and sometimes to MS Exchange. To clarify this:

NWU is using the MS Outlook client and the mail is on a server that is called the Exchange Server. So, for the NWU we are using Outlook.

Which email address will I use in Outlook?

Both the personified email address and the University#@nwu.ac.za can be used in MS Outlook.

Active/Online mail and Archives from Groupwise

We are in the process to assist staff to migrate their GroupWise active mails and archives.  Please click for more information.

Can I use my Outlook .pst (Archive file) file form a folder that synchronise to the cloud or a server (like NextCloud)?

You cannot use a Archive PST file from OneDrive, SharePoint or Nextcloud online. Microsoft recommend not to use an active archive from a synced drive, but the .pst (Archive) file should be on your local hard drive. However, you can backup your old PST files to a place in the cloud (synced drive).

Can I Archive in Outlook?

Yes you can:  Please look at the following videos:

Can I proxy to somebody's Calendar?

Yes, if both of you are migrated to Outlook you can use the steps in the Guidelines Manual under the heading: Calendar - Delegated access (old GroupWise proxy access)

How do I proxy to a Resource

Please see the information on the Resources webpage.

Calendaring

Outlook is the Official email system and you can start using this functionality.  Please select the Calendaring button on the M2O webpage for more details

Limitations

For system stability, Microsoft recommends that emails send/receive with an email attachement should not exceed 50Mb.

To help protect against abuse by spammers, Outlook.com limits the number of email messages that you can send in a single day to 5000, as well as the number of recipients for a single message to 500.

Folders

If you used a folder structure in GroupWise, it will be migrated to MS Outlook as it is.

There is a few folder name changes in Outlook:

  • Mailbox in GroupWise becomes Inbox in Outlook;
  • Trash in Groupwise becomes Deleted items in Outlook;
  • Work in Progress in GroupWise becomes Drafts in Outlook;
  • Junk e-Mail or Junk Mail in GroupWise becomes Junk Email in Outlook.

In Outlook, after migration, you can move the items in:

  • Mailbox to Inbox;
  • Trash to Deleted Items;
  • Work in progress to Drafts;
  • Junk E-mail or Junk Mail to Junk Email.

After the items are moved to the relevant folders you can delete the folders Mailbox, Trash, Work in Progress, Junk E-mail and/or Junk Mail.

Right click on the specific folder and click on Delete Folder.

Why don't I see all my incoming mail in my Inbox?

Outlook 365 has a feature of Focused/Other Inbox.
Focused Inbox separates your inbox into two tabs—Focused and Other. Your most important email messages are on the Focused tab while the rest remain easily accessible - but out of the way - in the Other tab.

For additional information see Focused Inbox for Outlook the Guidelines Manual.

How do I access my Outlook in a Web browser?

To access your Outlook from a web browser click on Webmail at the bottom of the NWU pages or enter the following URL: https://365.ms.nwu.ac.za

What can't be migrated from GroupWise to Outlook?

  • Custom Groups:  This should be re-created in Outlook;
  • Junk Email:  The current Junk List, Block List and Trust List as it is in GroupWise, cannot be exported to Outlook.
    This should be re-created in Outlook over time.
  • Frequent Contacts:  This will automatically be re-created in Outlook over time.

Can I use the File Share functionality in Adobe, Word, Excel or Powerpoint?

Set Outlook as the default mailto client (Windows users)

When trying to open links or share a file from Word, Excel or PowerPoint, your computer is still trying to open GroupWise.  Please follow the steps below to make Outlook your default mailto client.

  • Download the following Registry file to your local PC;
    Set Outlook as default.reg
  • Go to your Downloads folder;
  • Right click the above mentioned file and select Merge.

Otherwise, you can also log a ticket for the IT support desk to assist.

How do I deal with the migration proccess if I'm currently working in another country?

Please see the information on the Migration webpage.

I'm using a MAC or Linux machine, is it possible to migrate to Outlook?

Yes, Staff members using a Mac or Linux machine can migrate from GroupWise to Outlook.