Accounts & Passwords
When you are new to the NWU and receive your NWU number, your password is set to your RSA ID number, or in the case of international students, your passport number. You then have to change your password.
Your password expires every 90 days. This is the password you use in conjunction with your NWU# to gain access to the majority of IT services.
Staff members are automatically registered on the NWU network and provided with a NWU number once their record has been processed by Human Capital.
The NWU number is automatically deactivated 30 days after the resignation date as captured by Human Capital.
When staff log into the NWU network for the first time, their password is their RSA ID number or passport number.
XenApp is application virtualization software that delivers centrally-hosted Windows applications to local devices without the necessity of installing them. It is the flagship product for Citrix and was formerly known under the names WinFrame, MetaFrame, and Presentation Server.
Citrix XenDesktop is the vendor's proprietary virtual desktop infrastructure (VDI) platform. It integrates with XenApp to provide desktop virtualization and application delivery, and it is available in Enterprise and Platinum editions for the enterprise.
Workstation Hardware & Software
The NWU is part of a national initiative to provide laptops and tablets at affordable prices.
The laptops and tablets are moderately priced with discount on the fixed prices of some of the models.
Two suppliers have been selected (Acer and Lenovo) and each have different models to choose from.
Two options are available. Both options may be utilised.
Office 365 ProPlus:Enjoy a full, installed Office experience across PCs, Macs, Windows tablets and iPad® and Android™ tablets, and most mobile devices. Each user can install Office on 5 PCs or Macs, 5 tablets/phones. This option is in a pilot stage.
Office 2016:Get a licensed copy of Office for your workstation at home.
Data Storage & Recovery
With registration on the NWU network the user is automatically assigned data storage on a centralised storage area.
A backup process is automatically executed on a regular basis on the centralised storage area. (It is important to note that centralised storage area refers to P:\ and departmental network drives and not the C:\drives of individual people's computers.) Backup is the activity of copying files so that they will be preserved in case of equipment failure or other catastrophe.
Data can be restored on request.
Users are allocated 10GB data storage.
Network & WiFi
"eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community.
eduroam allows the user from participating institutions to obtain Internet connectivity when visiting other participating institutions by signing on with their institutions credentials." source: www.eduroam.org
Watch this video that explains how eduroam works.
This service allows a user to apply for an open port on the NWU Firewall.
Requests are approved or disapproved by the IT Director.
The NWU’s Firewall ensures that all internal network computers are protected by preventing any unnecessary and unauthorized network traffic to and from any internal computer connected to the NWU Network.
Central Firewall policies are maintained to grant access in exceptional cases.
The Internal Proxy Servers store or keep copies of the most requested or browsed pages or downloads and in doing so accelerates any consequential requests for the same information from the local storage.
Services supported by IT
Services supported by IT
Communication and Collaboration
Collaboration & Web Services
Millions of engineers and scientists worldwide use MATLAB® to analyze and design the systems and products transforming our world. MATLAB is in automobile active safety systems, interplanetary spacecraft, health monitoring devices, smart power grids, and LTE cellular networks. It is used for machine learning, signal processing, image processing, computer vision, communications, computational finance, control design, robotics, and much more.
The NWU Mobile App now providesa unique set of mobile tools for administrative, academic and informative purposes.
Functions include:a buy tool for mobile airtime, live streaming to PUKfm, access to the student Newspaper, official NWU news, a chat tool, access to academic results, campus maps as on Google, help-functionality where all emergency numbers can be accessed, students will also be able to check their balances of the student cards, access to e-Fundi.
Share: A means to provide general enterprise content management services through a web user interface.
Users can create (using NWU style sheets), access, manage (with user assigned roles and permissions), store and preserve content from anywhere and at any time. Content is stored in campus specific order under the NWU Home space or in a private user space, called My Home.
Email & Calendaring
This service provides options to deal with spam. The options may be used in conjunction with one another.
There are two ways to deal with spam:Proactive: Using the SpamFilter in order to help prevent spam from entering your mailbox. Reactive: Using the Junk Mail option in GroupWise to deal with unwanted messages.
Telephony & Messaging
The Service Class determines what type of calls may be made from the extension, e.g. Internal (on campus or between campuses) or International.
Pick groups enable a pre-set group of extensions to answer each other’s calls from any extension in the group.
This service records the usage of the telephone system. The cost recovery system then generates detailed journals for cost recovery purposes. Detailed reports are also generated and emailed to every department.
Staff can receive a pin number to use the telephone system for official and personal purposes. At the end of the month the usage will automatically be deducted from the staff member’s salary.
A transfer is done from an office with a telephone socket to an office without a telephone socket, or from an analogue telephone socket to a digital telephone socket, or vice versa.
A swap is when two staff members swap offices in a department and want to keep their existing extension numbers.
Teaching & Learning with Technology
This service is a web-based eLearning, collaboration and research management system. It is designed to help lecturers and researchers create many different types of course and project sites, with varying levels of complexity.
eFundi offers a broad spectrum of features, including tools for:administration, assessments & assignments, communication, voting for your favourite lecturer (twice per year), sharing resources and, collaborative learning.
The Tools can be individually selected, added or removed based on the specific requirements or needs of each site.
This web-based service has two functions. Each function has it's own login page and support. The two functions are:
HAT LM provides the front-end for lecturers to:connect themselves to the modules that they are responsible for; enter the number of students for the specific module.
HAT APP allows the lecturer to:fill in their time sheets.